Guarantee/Warranty
Warranty, Refund, Replacement & Return Policy
At PATEL MAGNETS & ELECTRONICS, we are committed to supplying genuine, accurately described, and quality-checked products. The following policy outlines our warranty, replacement, refund, return, and order-cancellation terms.
1. Peltier Module Warranty
All Peltier Modules are supplied with a minimum 7-day warranty, unless a different warranty period is specifically mentioned on the respective product page.
The warranty covers:
- Manufacturing defects.
- Incorrect product, size, or part dispatched by us.
All Peltier Modules are inspected in accordance with the manufacturer’s guidelines before dispatch.
The warranty does not cover damage resulting from improper installation, incorrect usage, mishandling, static discharge, neglect, accidents, modifications, or soldering. Products damaged due to improper use are not eligible for warranty replacement or refund.
2. Magnet Warranty
All magnet products are covered by a 7-day warranty from the date of delivery for:
- Incorrect size supplied.
- Incorrect quantity supplied.
- Incorrect product supplied.
Any such issue must be reported within the applicable warranty period.
Once the correct product has been delivered, we do not accept returns, replacements, or refunds due to personal preference, change of requirements, non-usage, accidental ordering, or similar reasons.
There is no MOQ (Minimum Order Quantity) on our website. The main purpose of ordering a small quantity/sample is to check the quality and magnetic strength before placing a larger order.
Magnets are brittle products and may be damaged if they are dropped, mishandled, improperly stored, or subjected to excessive force. Damage caused after delivery due to mishandling or improper storage is therefore not covered under our return, replacement, or refund policy.
3. Transit Damage & Unboxing Video
If you believe your parcel has been damaged during transit or that there is a packing-related issue, we strongly recommend recording a continuous video while opening the parcel.
The video should clearly show:
- The condition of the outer packaging.
- The parcel label.
- The opening of the package.
- The condition and quantity of the products received.
An unboxing single click video may be required to verify and process claims relating to transit damage, missing items, or packing discrepancies.
4. Packing of Magnet Orders
Magnet orders are packed according to the order size, magnet grade, quantity, and nature of the products, using standard protective packaging intended to minimize the possibility of damage during transportation.
For orders valued below ₹500, as well as single-piece orders purchased for checking, sampling, projects, testing, or prototypes, customers accept responsibility for damage occurring after delivery. Such sample or prototype orders are not eligible for return, refund, or replacement due to post-delivery damage or change of requirement.
5. Reporting an Issue
Customers must notify us within 7 days of delivery regarding defective, damaged, incorrectly sized, incorrectly supplied, or missing products.
Claims can be submitted through the Email option available in the customer’s account section.
Where a claim is accepted, we may request photographs, videos, product details, or other information necessary to verify the issue.
After verification:
- Eligible products will be repaired or replaced free of charge, where applicable.
- Replacement products will be shipped at our expense.
- If the required replacement is unavailable, a full refund may be issued.
- For approved returns or exchanges, the customer may initially be required to bear the return shipping cost. This cost will be reimbursed after verification and approval of the claim.
The warranty does not cover products that have been mishandled, misused, subjected to static discharge, neglected, damaged in an accident, modified, altered, or soldered.
6. Product Grade, Quality & Custom Requirements
Product grades and quality specifications mentioned on our website are based on the information available to us and/or the specifications of the bulk stock from which the products are supplied.
If a customer requires a specific magnet grade, tolerance, certification, test report, or other technical specification, such requirements must be confirmed and agreed upon before placing the order. Custom orders requiring grade certificates or test reports may be subject to separate terms and conditions.
7. 100% Refund or Replacement
We strive to ensure that all products are accurately described and supplied as listed on our website.
For verified cases involving:
- Shipping-related damage.
- Incorrect products.
- Incorrect sizes.
- Missing parts or quantities.
- Manufacturing defects covered under warranty.
customers may be eligible for a replacement or full refund, subject to verification of the claim and the applicable terms of this policy.
Once the returned product is received and inspected by our team, an appropriate resolution will be provided. Where a replacement is unavailable, a full refund may be issued.
Due to the nature of our products and our quality-control requirements, we do not accept cancellations, returns, or refunds without a valid reason covered under this policy.
PATEL MAGNETS & ELECTRONICS reserves the right to make the final decision regarding refund, replacement, and warranty claims after reviewing the relevant facts and supporting evidence.
8. Changing or Canceling an Order
If you need to modify or cancel an order, please contact us by email as soon as possible. We will generally respond to such requests within one business day.
Orders can only be modified or canceled while they are in “Pending” or “Payment Verification” status. Once an order has progressed to a subsequent processing, packing, or dispatch stage, modifications or cancellations may no longer be possible.
Depending on the payment method, cancellations may be subject to a 10% bank/payment gateway charge, where applicable, as per the policies of the payment service provider.
Orders cannot be canceled or returned solely due to a change of mind, personal preference, non-usage, or accidental ordering.
PATEL MAGNETS & ELECTRONICS reserves the right to make the final decision on cancellation and refund requests.
9. Parcel Acceptance & Undelivered Shipments
After dispatch, customers are required to accept the parcel within the courier company’s permitted delivery attempts, normally up to three delivery attempts.
If a parcel is returned to us because the customer refused delivery, was unavailable, provided an incorrect address, or otherwise failed to accept the shipment, applicable charges may be deducted from the refundable material amount.
Such deductions may include:
- Outbound courier charges.
- Return courier charges.
- Applicable taxes.
- Payment gateway charges.
- Packing and handling charges.
- Other costs incurred in connection with the shipment.
PATEL MAGNETS & ELECTRONICS reserves the right to determine the applicable deductions based on the circumstances of the shipment.
10. Return & RMA Guidelines
Where a reported fault cannot be resolved remotely and the product needs to be returned for inspection, we will issue an RMA (Return Merchandise Authorization) number, where applicable.
The RMA number must be clearly mentioned on the outer shipping box or return documentation. Please do not write directly on the original product packaging.
All returned products must:
- Be securely packed to prevent further damage during transportation.
- Include a copy of the original packing list.
- Be returned in accordance with the instructions provided by our team.
Eligible defective and unused merchandise will normally be processed for replacement within 2 business days of receipt and verification, subject to product availability.
11. Limits of Responsibility
PATEL MAGNETS & ELECTRONICS is not responsible for damage, malfunction, or loss resulting from improper installation, incorrect handling, unauthorized modifications, or use outside the product’s intended specifications.
For electrical and electronic products, customers are responsible for ensuring that electrical polarity, voltage, current, wiring, and installation procedures are correct before powering or operating the product.
Improper electrical connections or installation may permanently damage the product and may void the applicable warranty.
12. General Terms
By placing an order with PATEL MAGNETS & ELECTRONICS, the customer acknowledges and agrees to the terms stated in this policy.
Warranty, replacement, refund, and return claims are subject to product inspection, verification, and the specific conditions applicable to the product concerned.
This policy is intended to protect both customers and PATEL MAGNETS & ELECTRONICS while ensuring that genuine manufacturing defects, dispatch errors, and verified shipping issues are handled fairly and efficiently.
